The consumers, real estate commissions, and REALTOR organizations alike agree that the industry is experiencing an era of “rudeness”. The agents might know the law, disclosures, and how to write the offer…but why don’t they know who to “treat” their clients, fellow agents, and vendors! If the statistics show that severe license law violations are only 15% of the majority of the complaints, over 50% are complaints about manners. Where is business etiquette in the pre license or post license course work? If we’re supposed to be protecting the consumer…we need to evaluate: Are we teaching the right stuff?