Through surveys of the real estate commissions, professional standards committees, and national media the conclusion is the same: the real estate industry has become “rude.” Vendors, such as lenders and inspection companies are complaining about the demanding agents. Real estate schools are commenting about the rudeness of the students. And the consumer…is fed up! Over 50% complaints filed with the commissions nationally can’t be heard by the Commission because there is no violation of license law…just a violation of manners. Through focus groups of consumers, Realtors, and vendors the author has addressed the most pressing issues through this “real estate business etiquette” course. By focusing on the problems, we can try to correct the most pressing issues: dress, communication, honest and sincere service, civility in the workplace (taking criticism, apologies, and compliments) and treating others with respect. Click here to download the flyer: ExtremeCustSvc
